1. Scope & Purpose

These terms govern all warranty pre-approval services provided by Powder Coating Services (PCS) in relation to powder coating projects where warranty coverage under Dulux NZ Limited (Dulux) or Akzo Nobel Coatings Limited (Interpon) is sought.

• Accredited Applicator Status: PCS is a certified applicator of Alumi Shield™ and Steel Shield™ warranty systems under Dulux. This accreditation is subject to strict ongoing compliance, and PCS is obligated to maintain these standards throughout any project in which warranty is sought.
• Submission Service Only: PCS acts solely as an administrative facilitator for warranty submissions. PCS is not the warrantor, nor does it guarantee approval or acceptance of any warranty by Dulux or Interpon.
• No Warranty Representation: PCS provides no legal or commercial representation on behalf of Dulux or Interpon and cannot alter or interpret warranty scope or technical decisions made by Dulux or Interpon.

2. Warranty Administration Fee

A mandatory Project Warranty Administration Fee is charged as follows:

• Amount: NZD $350 +GST per colour, per project;
• Inclusions:
  • Liaison with Dulux or Interpon on behalf of the customer;
  • Internal processing and verification of supplied materials and substrate types;
  • Handling of documentation, sample tracking, and technical info;
  • Ongoing warranty sample testing management throughout the duration of the project;
  • Retention of warranty samples stored at PCS for the duration of the warranty period.
  •  
• Conditions:
  • This fee is non-refundable;
  • A valid customer purchase order is required before submission;
  • The fee is due in full prior to submission and is not conditional on warranty approval.

4. Warranty Submission & Approval Process

PCS coordinates the warranty submission process with Dulux or Interpon. The customer is responsible for supplying the following documentation and supporting materials:

4.1 Required at Submission

• A valid and detailed purchase order, referencing the project and requested warranty type;
• Material samples of the actual substrate to be coated, provided concurrently with the main batch;
• Panel numbers or ID tags marked clearly on the coated items for traceability;
• Drawings (if available) for technical review;
• Full site and exposure information (marine, industrial, sheltered, etc.);
• The principal contractor’s name and project address;
• Confirmation that Dulux or Interpon maintenance and care guide will be followed throughout the life of the coating;
• Declaration of any re-used, damaged, or sandblasted substrates.
• Dulux Warranty information request form for Alumi Shield and Steel Shield is available, click on the link.

4.2 PCS Conditions for Approval

• Only warranties for Dulux systems (Alumi Shield™, Steel Shield™) and Azko Nobel Coatings (Interpon) will be handled.
• Warranty approval is not guaranteed by PCS.
• Re-coat liability only: If a coating fails, the warranty (if accepted) covers re-coating only ( please refer to our Powder Coating Warranty T&Cs) . It does not cover:
  • Removal and reinstallation costs;
  • Scaffolding or access;
  • Freight or transport;
  • Sandblasting damage or corrosion caused by external contractors.

5. Pre Warranty Documentation

At the Beginning of a warranty-covered project, the following steps apply:

• An  invoice will be generated including:
  • Pre-approval Project Warranty admin fee;
  • MTO (Made To Order) powder fees (if applicable).
• These must be supported by a valid purchase order and paid in full at the start of the warranty process.
• Once confirmed, PCS will email:
  • The confirmation of approved status for Dulux Powders NZ or Interpon warranty;
  • At the completion of the project, official warranty documentation will be sent via email to the customer. 
  • The Dulux or Interpon Maintenance and Care Brochure, which must be passed on to the project manager or building owner.

6. Warranty Failure Notification & Evidence Requirements

If a coating failure occurs during the warranty period: Refer to our Powder Coating Warranty T&Cs 

PCS will not be liable for Failures due to:

• Poor site handling;
• Incorrect installation;
• Exposure beyond the certified class;
• Damage caused by post-application works
  are not covered under warranty.

7. Material Defects and Rework

• PCS will not warrant any component requiring rework due to:
  • Weld bleed or poor prep;
  • Vivid marker bleed through
  • Paint touch-ups on material
  • Deep scratches /gouges.
  • Incompatible substrates;
  • Contamination (oils, fillers, oxidation);
  • Site storage failures.
  • Packaging.
  • Re-coating due to base material faults is outside warranty scope and will be charged separately.

8. Liability & Indemnity Clause

PCS accepts no liability for:

• Warranty outcomes determined by Dulux or Interpon;
• Powder expiry due to construction or material delays;
• Financial loss, delay penalties, or other indirect damages;
• Non-conformance caused by unauthorised personnel or third-party handling.

Customer indemnifies PCS:

• Against any legal action or financial loss resulting from:
  • Warranty disputes;
  • Misinformation or failure to submit required documentation;
  • Transfer of the job to another applicator;
  • Use of incompatible or expired powder.

PCS’s maximum liability in any case is limited to the cost of re-coating the affected part (if Interpon or Dulux accepts warranty responsibility).

9. Legal Jurisdiction

These terms are governed by the laws of New Zealand. Any legal dispute or claim arising under this agreement will fall under the jurisdiction of the District Court of Lower Hutt, unless otherwise agreed in writing.

10. Acceptance

By submitting a request for warranty pre-approval to PCS, the customer:

• Acknowledges full understanding of these Terms and conditions above as well as our Powder Coating Warranty Terms & Conditions;
• Agrees to all obligations, documentation, and limitations outlined;
• Accepts PCS’s role as a facilitator only and agrees that final warranty responsibility lies with Dulux or Interpon 
• Accepts associated warranty administration fee applies and must be paid prior to issue of final warranty documentation.